FAQ
Frequently Asked Questions
Welcome to the Auvrelia FAQ section. Here you will find answers to the most common questions about ordering, shipping and support. If you need any further help, our customer service team is always ready to assist.
1. How long does delivery take?
Our delivery timeline includes three stages:
- Handling time: 1 to 2 business days
- Transit time: 4 to 6 business days
- Estimated total delivery time: 5 to 8 business days
You can read full details on our Shipping Policy page.
2. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United Kingdom. More information is available in our Shipping Policy.
3. Where is Auvrelia located?
Auvrelia is a UK based business. All orders are shipped from our processing facility within the United Kingdom.
4. What if my item arrives damaged or faulty?
If you receive a defective, damaged or incorrect item, please contact us within 30 days. We will replace the item at no additional cost. You can learn more on our Return and Refund Policy page.
5. Can I cancel my order?
You may cancel your order within 24 hours of placing it. To request a cancellation, contact our support team as soon as possible.
6. What is your return policy?
We offer a straightforward return process with a 30 day return window. Items must be unused and in their original packaging. Visit our Return and Refund Policy page for full details.
7. When will I receive my refund?
Once your returned item is received and inspected, your refund will be issued. Refunds typically appear in your original payment method within up to 7 business days.
8. Do your products come with a warranty?
Yes, all products include a 30 day warranty period. For more information, please review our Return and Refund Policy.
9. How do I contact customer support?
You can reach our customer support team through our Contact page or by emailing us at support@auvrelia.co.uk.
10. Do you ship worldwide?
No, we currently ship only within the United Kingdom.
11. Do you have a physical store?
No, Auvrelia operates exclusively online. This allows us to offer competitive pricing and a wide product selection.
12. Can I make a bulk purchase?
Yes. If you would like to place a bulk or wholesale order, please contact our support team for assistance.
13. How do I exchange an item?
Exchanges follow the same conditions as returns. For step by step instructions, please refer to our Return and Refund Policy.
14. How can I track my order?
After your order has been shipped, you will receive an email containing your tracking number. You may also use the tracking page on our website to follow your order.
Contact Information
Store Name: Auvrelia
Company Name: WHIVEMSY LTD
Company Number: 16603560
Business Address: Floor 8 Room 10 St James House E78, Pendleton Way, Manchester, M6 5FW
Email: support@auvrelia.co.uk
Phone: +447401144819
Customer Service Hours
Monday to Friday: 9:00 AM to 5:00 PM GMT
Saturday and Sunday: 10:00 AM to 4:00 PM GMT
We aim to reply to all enquiries within 24 hours.