Billing Terms & Conditions

These Billing Terms outline how payments are handled when placing an order with Auvrelia. By completing a purchase on our website, you agree to the billing practices described below.

1. Accepted Payment Methods

To make your shopping experience simple and secure, we offer several payment options. You may complete your purchase using:

Visa
Mastercard
American Express
Diners Club
Discover
Maestro
UnionPay
Apple Pay
Google Pay

All transactions on our store are processed in GBP (Great British Pound).

2. Payment Processing

Full payment is required at the time of checkout.
Your order will be processed and shipped only after payment has been successfully completed.
If a payment attempt fails or is declined, the order cannot be confirmed.

3. Pricing and Currency

All prices displayed on our website are listed in GBP.
Prices may change at any time based on product availability or other factors.
Applicable taxes and shipping costs, if any, will be shown at checkout before you complete your order.

4. Secure Payment Handling

Auvrelia uses secure payment gateways and SSL encryption to protect your information. We do not store credit card numbers or payment details on our servers. All sensitive information is processed exclusively by trusted third party payment providers.

5. Refunds and Chargebacks

Refunds are issued according to our Return and Refund Policy.
In the event of an unauthorized chargeback or dispute, we may request additional documentation to verify the claim.
If you encounter any billing issues, please contact us first at support@auvrelia.co.uk so we can assist you directly.

6. Fraud Prevention

We actively monitor transactions to help prevent fraudulent or unauthorized activity. We may cancel or place a temporary hold on any order that appears suspicious. For high value orders, we may ask for additional identification or confirmation before processing.

7. Contact Information

Store Name: Auvrelia
Company Name: WHIVEMSY LTD
Company Number: 16603560
Business Address: Floor 8 Room 10 St James House E78, Pendleton Way, Manchester, M6 5FW
Email: support@auvrelia.co.uk
Phone: +447401144819

Customer Service Hours

Monday to Friday: 9:00 AM to 5:00 PM GMT
Saturday and Sunday: 10:00 AM to 4:00 PM GMT

We aim to respond to billing enquiries within 24 hours.